Allright Casino Contact

Need to Reach Allright Casino?

Reach our team by live chat, e-mail or phone, and someone answers around the clock, every day of the week.

Contact Support Anjouan license ALSI-291193

Paid out today

823,229 £

1,732 Playing now

Anjouan Offshore Finance Authority license ALSI-291193, regulated since 2007

Average withdrawal in 15 minutes, up to £39,000 per transaction

256-bit TLS encryption, audited by QUINEL, BMM Testlabs, and SIQ

Allright Casino Channels

You Want a Real Person

We keep every route to a human short, because waiting helps nobody.

While You Wait at the Table

Live chat suits quick questions about your account or a bonus; a person joins within about 2 minutes, at any hour.

Start Chat

Before and After a Written Reply

E-mail fits paperwork and detail you want in writing; send it to [email protected] and expect a reply in around 4 hours.

Write to Us

The Phone Line

Phone works for anything urgent and spoken; call +44 20 0479 0360 (GMT) and a person picks up in roughly 1 minute.

Call Us

When You Are Here

Support for Players in the United Kingdom

This block matters most when you are in the UK and want local numbers and safeguards.

How to Reach

Local Phone+44 20 0479 0360

Time ZoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorAnjouan Offshore Finance Authority, ALSI-291193

Help

Gambling SupportGamCare, BeGambleAware, GAMSTOP

A First Reply That Actually Helps

Keeping these five points nearby shortens the conversation, whichever channel you choose.

Registered e-mail address on the account
Account username or player reference
Exact date and amount of the transaction
Screenshot of the error or message
Payment method used, with last four digits

Sorted Before You Send

A Faster Reply to Every Request

The worry this removes is simple: your message landing in the wrong inbox and stalling.

Account

General support[email protected]

Verification and KYC[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy and data[email protected]

Business and partnerships[email protected]

Company Details

The Company Standing Behind Your Account

Checking these details matters most when a site is new to you and you want to know who answers.

The Company

Legal nameAllright Casino LLC

Company number687846 (Anjouan)

Registered addressHombo Road, Mutsamudu

The Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-291193

Written Contact

Support e-mail[email protected]

A Second Look at Your Case

Allright Casino Complaint Steps, in Order

A firm sequence for the cases where a standard reply leaves you without the outcome you expected.

How Do I Explain the Problem?

Start by setting out the problem for support, with dates, amounts and any screenshots attached. A clearer description means a first reply that addresses the actual point.

Naming a Case That Seems Stuck

Once a team member takes ownership, you receive a reference for the case. Keep that reference, since every later reply is answered against it and nothing gets lost.

A Senior Review of the Case

If the reply does not settle it, ask for the matter to be escalated to a supervisor. A senior team member then reviews the handling and the evidence gathered so far.

A Final Step Outside the Casino

Should the internal route run out, the next body is the Anjouan Offshore Finance Authority, which issued the licence under which Allright Casino operates.

Before It Costs You More, Speak to Someone Free

Gambling can take hold quietly, and the organisations below work separately from Allright Casino. GamCare, BeGambleAware and GAMSTOP offer free, confidential help to players in the United Kingdom, and speaking to them costs you nothing.

GamCare. Free, confidential advice, live chat and counselling for anyone worried about their own or someone else's gambling.

BeGambleAware. Independent guidance, self-assessment tools and local support services across Great Britain, funded by the gambling industry.

GAMSTOP. One self-exclusion registration that blocks access to every licensed UK online gambling operator for a chosen period.

Read on

Answer Times

Support Hours and Reply Times

Being left unsure whether anyone is reading is the worry this table takes away.

Live Chat

Chat hoursAvailable 24 hours a day, 7 days a week

Chat first replytwo minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail replyfour hours

Phone

Phone number+44 20 0479 0360

Phone waitone minute

Seven Short Answers

Answers Before You Ask Anyone

Reading these seven answers first will spare you a wait in a queue.

trustWhich languages can I use when I contact support?+

Our team replies in English, German, Finnish and Norwegian. Write in any of those four and the answer comes back in the same language, around the clock.

trustWhat happens when I want a copy of my data?+

Send your request to [email protected] and our team confirms what data we hold. A copy or a deletion follows once we have matched you to your account, which may take a few days.

trustWhat if I cannot remember my login details?+

Give the email address registered on your account plus your full name, and the adviser finds you without any password. Never send your password to anyone claiming to be from us.

trustWhen should I escalate to complaints rather than support?+

Reply to the same thread and ask for the answer to be reviewed by a supervisor. If the outcome still does not satisfy you, write to [email protected] with the earlier replies attached.

trustWhy is my withdrawal waiting on verification documents?+

Documents sent to [email protected] are normally checked within 63 hours. Missing or blurred images restart that clock, so send clear copies of all three documents in one message.

trustWhen can I take a complaint to the regulator?+

We hold a licence from the Anjouan Offshore Finance Authority, number ALSI-291193. The regulator sits outside the United Kingdom, so complaints reach it after our own process has finished.

trustWhat happens when I ask to close my account?+

Ask us in writing to close it, and the account stops working once we confirm. Withdraw any remaining balance first, as closure ends access to funds still in play.